Control button on a QUILLMORE heated jacket

Contact

A question before or afterthe order?

Our customer support helps you choose a model, size and battery, and with delivery, returns and using your heated clothing.

QUILLMORE customer support

Write to us with the correct details.

For an existing order, provide the order number, the email address used for the purchase, and attach a photo if the inquiry concerns a received product.

Email contact@quillmore.com

Reply Usually within 24 to 48 business hours.

Before you buy Specify the intended use, your usual size, and the product you are considering.

Existing order Provide the order number, the product concerned and what you would like us to do.

Product received If there is a technical issue, include a link to an image or video if you have one.

Select what your inquiry is about

Choose the correct reason so the message reaches us with the information useful for customer support.

Name Email

Reason for inquiry

Order number if available Product the inquiry concerns

Link to an image or video if useful Message

Quick answers

Before you write to us.

Which size should I choose?

A heated jacket must fit fairly close to the body to be effective. If you are in doubt or often wear a thick sweater underneath, choose one size up.

Is the battery included?

Each product page states whether the battery is included. If the information is not clear, contact us before ordering.

How do I track my order?

Once your order ships, you will receive an email with tracking. If you cannot find it, include the email address used for the purchase in your message.

How do I return it?

Explain the reason, provide the order number, and specify whether you want to exchange for another size or return it.

Haven't chosen yet?

Start with the heated jackets.

Compare the models based on your use, the battery, the fit and the desired heat level.

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