Términos del servicio
These Terms of Service (the “Terms”) govern your use of quillmore.com (the “Website”) and every purchase made on it. The Website and the QUILLMORE brand are operated by Sovexion LLC, 2232 Dell Range Blvd Ste 245, Cheyenne, Wyoming 82009, United States (“QUILLMORE”, “we”, “us” or “our”). Email: contact@quillmore.com · Phone: +1 (307) 205-6972.
By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
SECTION 1 – DEFINITIONS AND SCOPE
– “Products”: the heated clothing, batteries and accessories sold on the Website.
– “Seller”: Sovexion LLC, trading as QUILLMORE.
– “Customer”: any person who buys Products on the Website.
– “Consumer”: a person buying for purposes outside their trade, business or profession.
These Terms apply to orders placed in all countries we ship to. Nothing in these Terms limits any consumer right that cannot be waived under the law of your country of residence.
SECTION 2 – USE OF THE WEBSITE
You must be of legal age in your state, province or country of residence to place an order. You may not use the Website or our Products for any unlawful purpose, transmit malicious code, or try to access protected areas of the Website. We may suspend access in case of fraud, abuse or breach of these Terms.
SECTION 3 – CUSTOMER ACCOUNT
An account is not required to order. If you create one, you are responsible for keeping your login details confidential and for the activity on your account, and you must notify us promptly of any unauthorized use.
SECTION 4 – PRODUCT INFORMATION
We describe our Products as accurately as possible. Colors may vary slightly depending on your screen. Some general content on the Website may be prepared with the help of AI-based tools; it is provided for information only and does not replace the instructions supplied with the Products. If in doubt, contact customer service before ordering.
SECTION 5 – PRICES AND PAYMENT
Prices are shown in the currency of your selected country. Any applicable taxes and delivery costs are shown at checkout before the order is confirmed. The price that applies is the one shown when you place your order.
Payments are processed securely by licensed third-party payment providers shown at checkout. We never have access to your full card details. We may refuse or cancel an order in case of suspected fraud, abnormal quantities or a pricing error, in which case any payment is refunded.
SECTION 6 – SHIPPING AND DELIVERY
Orders ship within 24–48 hours after confirmation and are usually delivered within 5–10 days, with tracking. Standard tracked shipping is free. Holidays, customs checks and peak periods (such as Black Friday and the holiday season) can cause delays; we will keep you informed if your order is delayed.
Every heated garment ships with its 20,000 mAh battery, charging cable and user guide in the box. There is no separate shipment of the battery.
Please make sure your delivery address is correct; if a parcel is returned because of an incorrect address, reshipping costs may apply. If your package arrives damaged or incomplete, contact us with photos within 7 days of delivery so we can arrange a replacement as quickly as possible. If your order has not arrived 30 days after the estimated delivery date, contact us: you may cancel it and receive a full refund within 14 days.
See our Shipping Policy for details.
SECTION 7 – 90-DAY MONEY-BACK GUARANTEE
You can return any Product within 90 days of delivery if it does not suit you. Products must be returned clean, in good condition, with their battery and, if possible, their original packaging. Return shipping is paid by the Customer unless the Product is defective. Full terms are in our Refund Policy.
SECTION 8 – WARRANTY
Every heated garment comes with a 5-year warranty included on the heating elements, the wiring and the button, against manufacturing defects under normal use. At checkout you can choose the optional Lifetime warranty upgrade delivery option (one-time fee shown at checkout in your currency), which extends this warranty for the lifetime of the garment. The warranty does not cover normal wear, misuse, or damage caused by not following the care and safety instructions.
SECTION 9 – CUSTOMERS IN THE EUROPEAN UNION AND THE UNITED KINGDOM
If you are a consumer residing in the EU/EEA or the United Kingdom, you also benefit from the mandatory rights of your country of residence, which our guarantees add to and never replace, in particular:
- Right of withdrawal (14 days): you may withdraw from your purchase within 14 days of receiving the last item of your order, without giving any reason, by sending a clear statement (for example by email to contact@quillmore.com or with our withdrawal form). You must return the Products within 14 days of your notice. We refund the purchase price and the original standard delivery cost within 14 days of receiving the Products or proof of return. Exceptions provided by law apply (for example sealed hygiene items once unsealed).
- Legal guarantee of conformity: Products that are not in conformity are repaired, replaced or refunded free of charge in accordance with the law of your country of residence (2 years in the EU).
EU consumers may also use the European Commission’s Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
SECTION 10 – RETURNS AND REFUNDS
Contact customer service at contact@quillmore.com before sending any return; we will send you the return address and instructions within 48 hours. Refunds are issued to the original payment method. We may refuse a refund if a Product is returned incomplete, damaged or clearly overused.
SECTION 11 – SAFETY INSTRUCTIONS (HEATED GARMENTS AND BATTERIES)
- Remove the battery before washing (hand wash or gentle machine cycle at 86 °F (30 °C) or below). Never wash the battery.
- Do not use the garment if the cable, connector or battery is damaged, wet or swollen.
- Do not sleep with the heat on, and do not use it on damp skin or over open wounds or irritated skin.
- If you have a pacemaker, reduced sensitivity to heat or circulation problems, ask your doctor before use.
- Keep the garment away from children when switched on; people who cannot remove the garment on their own must be supervised.
SECTION 12 – LIMITATION OF LIABILITY
To the extent permitted by law, we are not liable for indirect or consequential damages, or for damage caused by misuse of the Products or failure to follow the instructions. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud.
SECTION 13 – FORCE MAJEURE
We are not responsible for delays or failures caused by events beyond our reasonable control (such as natural disasters, severe weather, strikes, pandemics or transport disruptions). We will inform you as soon as possible and offer a new delivery date, a cancellation or a refund.
SECTION 14 – PERSONAL DATA
We process your personal data as described in our Privacy Policy. To exercise your privacy rights, email privacy@quillmore.com.
SECTION 15 – INTELLECTUAL PROPERTY
All content on the Website (text, images, logos, videos and design) belongs to Sovexion LLC or its licensors and may not be reproduced without written permission.
SECTION 16 – GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Before any legal action, please contact us at contact@quillmore.com so we can try to resolve the issue informally. Any dispute that cannot be resolved this way shall be brought before the state or federal courts located in Wyoming. If you are a consumer, you keep the protection of the mandatory laws of your country or state of residence and may also bring proceedings before the courts of your place of residence where the law allows.
SECTION 17 – CHANGES, SEVERABILITY AND LANGUAGE
We may update these Terms; the version in force when you place your order applies. If any provision is held invalid, the rest remains in effect. These Terms are written in English; translations are provided for convenience.
SECTION 18 – CONTACT
Sovexion LLC (QUILLMORE), 2232 Dell Range Blvd Ste 245, Cheyenne, Wyoming 82009, United States
Email: contact@quillmore.com · Phone: +1 (307) 205-6972
Customer service replies within 24–48 business hours. You can also use our contact page.
Last updated: October 15, 2026.
