Refund policy

Returns policy

90 days – satisfied or your money back

Shop with complete peace of mind with our extended satisfaction guarantee and fast customer service

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EU/EEA and UK customers: your statutory rights

Statutory rights vary by jurisdiction. The 14-day withdrawal and 2-year conformity rights below apply where required by the law governing your purchase, including qualifying EU/EEA purchases. They are additional to our commercial return policy.

Right of withdrawal (14 days): In accordance with the law, you have 14 days after receipt to return the product without giving any reason. The original delivery costs are refunded. The right of withdrawal may only be exercised from the date the product was delivered.

Statutory guarantee of conformity (2 years): In the event of non-conformity, you have a 2-year statutory guarantee that gives you the right to repair, replacement or refund.

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90-day satisfaction guarantee

In addition to your statutory rights, you can try your QUILLMORE jacket for 3 full months. If you are not 100% satisfied, we will refund your money.

This commercial guarantee is in addition to the statutory guarantees and does not replace them.

✅ Eligibility conditions (90-day guarantee)

✓ 90 days from the delivery date
✓ Product with original tags
✓ In new or lightly used condition
✓ Battery included in the return
✓ Original packaging is preferred (not required)
⚠ Unwashed for a standard return under the satisfaction guarantee
ℹ️ Return shipping: paid by the customer (except for a defective product)
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Defective product?
Products with a manufacturing defect are covered by our 5-year warranty (included), or for life if you chose the Lifetime warranty upgrade at checkout, and, for EU/EEA and UK customers, by the legal guarantee of conformity. They are accepted even after use and washing, and we cover return shipping.

📦 How to return your order

1
Contact our team
Send an email to contact@quillmore.com with your order number and the reason for the return (optional)
2
Receive the instructions
We will send you the return address and instructions within 48 hours
3
Pack and send
Place the jacket and battery in a securely packed parcel. Keep the drop-off receipt.
4
Processing and refund
Once we receive the return, we inspect the product and issue the refund within no more than 14 days

🔄 Size exchange

Ordered the wrong size? No problem! You can exchange it within 90 days.

Exchange request Immediately
Return instructions sent Within 48 hours
New size shipped When the return is received
Total exchange time 7-14 days
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Size tip
Between two sizes? Choose the larger one so you can wear more layers underneath. See our detailed size guide on each product page.

💳 Refund times

Once your return has been received and inspected, the following refund times apply depending on your payment method:

Bank card 3-5 business days
PayPal 24-48 hours
Bank transfer 5-7 business days
Apple Pay / Google Pay 3-5 business days
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Refund
Right of withdrawal (14 days): full refund, including the original delivery costs.
90-day guarantee: refund for the product (excluding delivery and return shipping costs).

❌ Order cancellation

Want to cancel your order?

✓ Immediate cancellation (internal policy – provided the order has not yet been processed). You may request cancellation within one hour after placing your order. This is a commercial goodwill gesture by QUILLMORE, not a legal obligation. If the order has already been processed or shipped, cancellation is no longer possible. You can then return it under our 90-day guarantee (EU/EEA and UK customers can also use their 14-day right of withdrawal).
ℹ️ Has the order been processed? You can return it once you have received it
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Has the order already been processed?
If you have received the order confirmation email, your order has been processed. Once you receive it, you have 90 days to use our satisfaction guarantee (and, in the EU/EEA and UK, 14 days to exercise your right of withdrawal).

⚡ Special cases

Defective or damaged product

In the event of a manufacturing defect or damage during transport:

  • Take photos of the product and packaging
  • Contact us at contact@quillmore.com (recommended within 48 hours to make processing with the carrier easier)
  • A replacement product will be sent quickly (depending on stock availability)
  • Or an immediate refund if you prefer
  • Return shipping is covered by QUILLMORE

This recommended time limit does not limit your warranty or your statutory rights.

Returning only the battery

The battery may only be returned separately in the event of a defect covered by the warranty. For a standard return, the full set of jacket + battery must be returned.

Return shipping costs

Return shipping is paid by the customer, except for a defective product. In that case, it is covered by QUILLMORE.