QUILLMORE FAQ
The answers you should check before choosing a heated jacket.
Felt warmth, battery, rain, size, washing and returns: everything that could hold you back from buying should be clear before you go to the cart.
Does it really heat, or is it just a gadget?
Yes, the heat is noticeable. The advantage of QUILLMORE is that you have a properly warm garment even when the heat is switched off, and can add adjustable heat when the cold starts to take over.
- When the heat is off, the jacket is still an insulating layer for winter.
- When it is on, it adds active heat to key areas.
- You adjust the intensity to suit the situation: a cold start, waiting, walking or the trip home in the evening.
Who is QUILLMORE suitable for?
For anyone who wants to feel more comfortable outdoors when the winter cold becomes bothersome: at the bus stop, the market or the outdoor café, during outdoor work, on a hike, on the way out in the morning or late on the way home.
The product really comes into its own when the cold gets through despite a regular jacket: when you are waiting, when the wind is cooling, when you are moving less, or when the evening lasts longer than planned.
Why not just wear more layers?
More layers can help, but they quickly reduce freedom of movement and comfort: tight shoulders, less freedom for your arms and an outfit that becomes too bulky for everyday use.
With QUILLMORE, you can wear one garment every day, with extra heat you switch on when the cold takes over.
Is it suitable for really cold days?
Yes, that is exactly the point: you have a proper warm layer for winter, and then adjustable heat when the temperature drops, the wind picks up or you stand still.
On a cold day, while traveling, on a hike, at a market, at an outdoor café or during outdoor work, you get an extra comfort margin that a regular jacket cannot regulate. In the mountains or in very exposed weather, you simply choose the model and layers according to the activity, as with all technical garments.
When will I really notice the difference?
The difference is especially noticeable when the cold sets in while you are barely moving: when you are waiting outside, sitting still, walking slowly, arriving home late or sitting at an outdoor café.
If you are already highly active, your body naturally produces heat. QUILLMORE is especially useful as soon as your activity level drops.
Do I need to keep the heat on all day?
The best approach is to use the heat as a comfort setting: start at a higher level to take the edge off the cold, then lower it once you warm up again.
Turn it on when you start to feel the cold, increase the intensity while you wait, and lower it as soon as you are comfortable again.
Is the garment heavy or stiff to wear?
The goal is a garment you can wear through an ordinary day: while traveling, running errands, on a hike, or for light outdoor work. The battery is placed in the pocket made for it so it stays stable and does not hang on the outside.
If you want very discreet warmth under another jacket, a heated vest is a better fit. As a main layer in winter, a heated down jacket or parka provides more loft and insulation.
What is the difference from a regular down jacket?
A regular down jacket retains the warmth your body already produces. A heated jacket adds a heat source you can turn on when the cold sets in or you stand still.
It is especially useful in those frustrating moments when you are well dressed, but waiting, wind or standing still still leave you cold.
Is the battery included?
When the product page states “battery included”, the package contains a compatible battery, charging cable and user manual. This is important, because a heated jacket without clear information about the battery creates an unpleasant surprise on delivery.
Can I use a heated garment in the rain?
Light, brief rain is very different from prolonged exposure to heavy rain. Depending on the model, some materials provide better protection against wind or moisture, but the connections must always be kept dry.
Never charge a damp battery, and do not use a cable, button or battery that looks damaged. In heavy or prolonged rain, you should use a suitable outer layer.
How long does the battery last?
Battery life depends on the selected setting, the outside temperature, the wind, and how you use the jacket. The best approach is to start at a higher setting to break the feeling of cold, then lower the setting once you are warm again.
Does the battery get in the way when walking or sitting?
It goes in the pocket made for it. You will notice you are carrying it, like other wearable accessories, but it should not pull on the garment or hang on the outside. It is removed before charging and washing.
How do I charge the battery?
Take the battery out of the garment, connect it with the included or recommended cable, and let it charge on a stable, dry surface.
Avoid charging in a pocket, under a blanket or near a heat source. The battery must always be charged outside the garment.
Can I use another battery?
Use only a battery that is compatible with the model. A battery with the wrong size, wrong cable or wrong output can cause unstable heat, damage the connections or give a poor user experience.
If you already have a power bank and are unsure, you must contact customer support before using it.
Can I use the garment while it is charging?
Charge the battery separately, and reconnect it to the garment when it has finished charging. It is neater, easier and safer to use.
What should I do if the button does not light up?
First check three simple things: that the battery is charged, that the cable is connected correctly, and that you hold the on/off button long enough if the model requires it.
If nothing changes, contact us with the order number, a photo of the connected battery and a short video of the button. Then we can determine more quickly whether the problem is caused by charging, the cable or the garment.
Which size should I choose?
Choose the size you normally wear for a close fit. If you are between two sizes or often wear a thick sweater underneath, you should go up one size.
The heat is more noticeable when the jacket sits close to your upper body without feeling tight.
Should the jacket be close-fitting?
Yes, but it should not be tight. A fit that is too loose creates an air layer that reduces the feeling of warmth. A fit that is too tight becomes uncomfortable with a sweater underneath.
Can I wear a sweater underneath?
Yes. With a thin or medium-weight sweater, you can choose the size you normally wear. If you often wear a thick sweater and are already between sizes, it is best to go up one size.
Is the fit easy to wear every day?
QUILLMORE’s goal is precisely to avoid the garment looking like visible technical gear. The jacket should work as a regular black everyday down jacket, with the heating system integrated on the inside.
What should I do if I am between two sizes?
If you want a closer fit, choose the smaller size. If you often wear a thick sweater or prefer more freedom of movement around the shoulders, go up one size.
You may also like size guide or write to us before purchase with the size you usually wear and your height.
Do all models have the same fit?
Each model fits differently: a down jacket, fleece jacket, hoodie and vest are not worn with the same fit. The right size also depends on use: close-fitting to feel the heat, or roomier if you want a layer underneath.
Which size should I choose when the garment is a gift?
The safest approach is to base it on the jacket size the person wears now, not just their T-shirt size. If the person often wears thick sweaters in winter, choose the option with the least tight fit.
If in doubt, keep your proof of purchase and contact us promptly if a size exchange becomes necessary.
What if I prefer a loose fit?
It is possible, but the heat is less direct if the garment sits too far from your upper body. For a looser style, choose a model designed as an outer layer rather than a garment meant to fit close to the body.
How do I wash a heated garment?
Always remove the battery before washing, close the zippers and follow the instructions on the garment’s label. Let the garment dry completely before reconnecting the battery.
Can the jacket be tumble dried or ironed?
Avoid tumble drying, direct ironing over the technical areas, and any strong heat not stated on the label. Air drying is the safest choice.
What should I do before storing the jacket for several weeks?
Charge the battery moderately, store it separately in a dry place, and avoid leaving the jacket compressed under heavy objects.
What should I do if the jacket no longer heats?
First check the battery level and connection, then the selected heat setting. If the problem continues, contact customer support with your order number and a short video of the control button.
What should I do if the garment has got wet in the rain?
Turn off the heat, remove the battery as soon as possible and let everything dry completely before reconnecting it. Never charge a damp battery, and do not continue using the garment if the connections appear wet.
Can I wash a heated garment often?
Yes, if you follow the instructions for the model, but the garment should not be treated like an ordinary sweatshirt. Remove the battery, protect the connectors, avoid high heat and let the garment air dry.
How do I remove a small stain without washing the whole garment?
Preferably use a soft, slightly damp cloth and clean only the affected area. That way, you avoid an unnecessary full wash when the garment is not actually dirty.
Where can I find detailed care instructions?
We have created a dedicated page about washing and maintenance of heated garments. It goes through the proper routines before washing, drying, charging, and storage.
Can the delivery be tracked?
Yes, when the order has been shipped, you will receive a tracking link by email. Also check your spam folder if you do not see the email after the item has been shipped.
How long does delivery take?
The order is normally shipped within 24–48 hours. After shipment, the expected delivery time is 5–10 days.
Can I exchange it if the size doesn’t fit?
Contact us with the order number, the size you received and the size you want. We will explain the process based on your situation.
How long do I have to return it?
You have 90 days after receipt to request a return if the product does not fit, in accordance with the terms on the refund policy page.
What should I do if I ordered the wrong model?
Write to customer support as soon as possible. If the order has not yet been processed, we will try to correct it. If it has already been shipped, we will guide you through an exchange or return.
How do I track my order?
You can use the page for order tracking using the information you received by email. If tracking takes time to become active, wait for the carrier’s first update before assuming the shipment has stopped.
Can I change the address after I have ordered?
Contact us immediately. If the order has not yet been processed, we will try to correct the address. If it has already been handed over to the carrier, the address may no longer be changeable.
What should I do if the package is marked as delivered but cannot be found?
First check the mailbox, caretaker, neighbor, pickup point or a safe delivery location. If you cannot find the package, contact us with the order number and a screenshot of the carrier's tracking.
How do I exercise my right of withdrawal or request a return?
For a standard return, you can read refund rules. To use your right of withdrawal, use the dedicated page to exercise your right of withdrawal.
Always provide your name, the email address used for the purchase and the order reference. Without this information, customer support needs extra time to find the order.
